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Worldwide local support 24/7/365

With representation in more than 29 countries and 55 offices, our global network is always within reach. That means you get timely access to spare parts and quick assistance from local certified technicians who speak your language and understand your needs.

We prioritize efficient deliveries and personal connections, so that you can rest assured that you are keeping people and assets safe.

Two engineers at Consilium discussing the installation of a fire detector

Fast supply of original spare parts

Access to original spare parts and certified service is vital to secure the operation of your fire and gas detection systems. That is why all our commonly used and crucial spare parts are stored locally for quick deliveries.

All other parts get delivered within two working days from our central storage. The products based on the Consilium Common Platform share many spare parts, simplifying your parts inventory, and our after-sales department handles all warranty claims to minimize waiting times.

Order spare parts

Make a warranty claim

Service by certified technicians

We offer you service and support in your local language from people with local knowledge. Our certified technicians help you by email, over the phone or on site. You can rest assured that we will not leave you stranded, even in the toughest of challenges.

Talk to a local technician

Download the guide

Upgrades made easy

Easily retrofit your existing systems with Consilium Common Platform, regardless of what brand you are using today. Our modular backward-compatible platform gives you complete functionality and control over addressable and conventional products. Or a combination of both. In many cases, you only need to replace the central cabinet and can keep the cable network.

Our complete solution

Request an upgrade

Retrofit overview

Retrofit system overview


CFD500 Fire Detection System


CGD500 Gas Detection System

When you need us urgently

If your local office is closed, you can always call this number in case of an emergency. During the call, we will ask you to send an email with a written description and enclosed pictures (if possible). We want to avoid every risk of misunderstanding so that you can get the right support and spare parts promptly and prevent further delays.