Worldwide local support 24/7/365
With representation in more than 29 countries and 55 offices, our global network is always within reach. That means you get timely access to spare parts and quick assistance from local certified technicians who speak your language and understand your needs.
We prioritize efficient deliveries and personal connections, so that you can rest assured that you are keeping people and assets safe.
Fast supply of original spare parts
Access to original spare parts and certified service is vital to secure the operation of your fire and gas detection systems. That is why all our commonly used and crucial spare parts are stored locally for quick deliveries.
All other parts get delivered within two working days from our central storage. The products based on the Consilium Common Platform share many spare parts, simplifying your parts inventory, and our after-sales department handles all warranty claims to minimize waiting times.
Service by certified technicians
We offer you service and support in your local language from people with local knowledge. Our certified technicians help you by email, over the phone or on site. You can rest assured that we will not leave you stranded, even in the toughest of challenges.
Upgrades made easy
Easily retrofit your existing systems with Consilium Common Platform, regardless of what brand you are using today. Our modular backward-compatible platform gives you complete functionality and control over addressable and conventional products. Or a combination of both. In many cases, you only need to replace the central cabinet and can keep the cable network.
When you need us urgently
If your local office is closed, you can always call this number in case of an emergency. During the call, we will ask you to send an email with a written description and enclosed pictures (if possible). We want to avoid every risk of misunderstanding so that you can get the right support and spare parts promptly and prevent further delays.
About CS 5000/CCP
During a test conducted onboard a vessel, two security vulnerabilities were discovered in our CS 5000 system (corresponding to CCP). Although the risk is limited and conditions highly specific, Consilium is taking a precautionary approach and offers a free cybersecurity assessment and system upgrade during the next scheduled service.